Cancellation and Refund Policy

This Cancellation and Refund Policy applies to orders placed on Clipix Organic Nursery Store.

1. Order Cancellation

Orders can be cancelled before dispatch by contacting customer support with the order number and registered phone or email.

2. Non Returnable Products

Seeds live plants opened grow media organic manure and perishable nursery products cannot be returned once delivered unless the item is damaged wrong or materially different from the order.

3. Damaged or Wrong Product

Customers must report damaged missing or wrong items within 48 hours of delivery with order number photos and package details.

4. Refund Approval

Refunds are approved after verification of the issue. Depending on the case we may provide replacement store credit or refund to the original payment method.

5. Refund Timeline

Approved refunds are generally processed within 7 to 10 business days. Bank or payment gateway settlement time may vary.

6. Shipping Charges

Shipping charges are non refundable unless the issue occurred due to wrong dispatch or seller side error.

7. Failed Payments

If payment is deducted but order is not confirmed customers should contact support with payment reference details for verification.